Privacy Policy

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At Vayb Shipping, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data when you visit our website www.vaybshipping.com or use our services.

We collect several types of information to provide and improve our services:

• Personal Information: This may include your name, address, phone number, email address, and payment details. We collect this data when you create an account, place an order, or contact customer service.
   
• Usage Data: We collect data on how you access and use the website, including your IP address, browser type, device type, pages visited, and timestamps of interactions. This helps us improve the functionality of the site.
   
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies are small data files that are placed on your device. You can configure your browser to block cookies, but some website features may not function correctly if cookies are disabled.
   

We use the collected data for the following purposes:

• To Provide Services: We use your information to process and fulfill orders, deliver shipments, provide customer support, and communicate updates related to our services.
   
• To Improve Our Website: Usage data helps us monitor and analyze website traffic and user behavior, which enables us to improve site performance and functionality.
   
• To Personalize Your Experience: We may use your data to recommend services, products, or promotions based on your past interactions.
   
• To Communicate with You: We may send you emails or messages related to orders, updates, or important service information.
   

We respect your privacy and do not sell, rent, or share your personal data with third parties, except in the following cases:

• Service Providers: We may share your information with third-party vendors and service providers who perform functions on our behalf (e.g., payment processing, shipment handling, etc.).
   
• Legal Requirements: We may disclose your personal data to comply with legal obligations, such as responding to subpoenas, court orders, or requests from government authorities.
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
   

We implement a variety of security measures to protect your personal information, including encryption and secure server technologies. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Access: You have the right to request copies of your personal data.
   
• Correction: You can request corrections to inaccurate or incomplete personal information.
   
• Deletion: You may request that we delete your personal data, subject to certain conditions.
   
• Opt-Out: You can unsubscribe from marketing communications at any time by following the "unsubscribe" link in our emails.
   

To exercise your rights, please contact us at info@vaybshipping.com.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible.

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the content or privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the revised "Effective Date."

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

VAYB SHIPPING
2611 NW 4th Street, Fort-Lauderdale, 33311
info@vaybshipping.com
(317) 419-9782/ (470) 488-9900

At Vayb Shipping, we strive to ensure the safe and timely delivery of all shipments. However, in the rare event that an item is lost during transit, we have established the following refund policy:

• Definition of Lost Item: An item will be considered "lost" if it has not been delivered within 5 business days after the estimated delivery date, and we are unable to track the item using our standard tracking procedures.
   
• Claim Process: If your shipment is lost, please notify us within 5 business days of the expected delivery date. To initiate the claim, you must provide the following information:
   
  • Order number
     
  • Tracking number
     
  • Proof of purchase (receipt, invoice, etc.)
     
  • Details of the shipment (e.g., description, value, and recipient information)
     
  • Once we receive your claim, we will investigate the matter and work with the relevant shipping carriers or partners to resolve the issue.
     
• Refund Eligibility: If the item is confirmed lost, we will offer you the following options:
   
  1. Full Refund: If the item is confirmed lost and cannot be recovered, you will receive a full refund for the cost of the goods, excluding any applicable shipping fees. 

• Exceptions: We do not provide refunds for items that were lost due to errors or actions on the part of the customer, such as providing incorrect shipping details, failure to pick up the item from a delivery location, or non-compliance with delivery instructions.
   
• Investigation Timeframe: Refunds or replacements will be processed once our investigation is complete, which typically takes up to 10 business days. During this period, we may request additional information or documentation to finalize the claim.